Since early 2020, we tripled in size from 25 to 75 people. It’s put us in a great place to leverage the next generation of smart vehicles. We can now collect mileage data directly from vehicles, without any need for a Miles Tracker. That clear cut unfairness was something we campaigned against, but I think it worked in our favour and really helped people see that pay-by-mile car insurance is the way forward.Īside from that, launching the world’s first connected car policy with Tesla was an amazing achievement. All the while, other insurers were hoovering up profit, because their customers paid the same, even though they weren’t getting into accidents. While, obviously, it wasn’t something we wanted to see happen, it really helped benefit our members – who weren’t driving and therefore saving. It was totally unforeseen, but I think the way our product worked during the pandemic was a really important moment. What do you think has been the biggest step (or leap) of the By Miles journey so far?
We’ve developed a product that lets us do things in a smarter way, and charge people a price that’s based on their actual usage, and I think people appreciate that. There’s just so much guesswork woven into the way that traditional insurance works, and that inevitably leads to unfair pricing. The simple answer is, we won because people voted for us! We’re really honoured that people find our product and the service we provide useful enough for them to want to do that. All in all, I think our membership knows that we truly care. It’s something we all genuinely buy into and I think that lends authenticity to our brand, our communications and our decisions. We treat our customers and members the way we treat each other – and I believe they really feel this in their interactions with us. App features like our ULEZ charge notifications play a role too – our members know we’re looking out for them, beyond just offering a great price.Įverything we do is done through the lens of our company virtues : fairness, efficiency, ambition, growth and respect. That’s meant that we’ve been able to maintain the very human connection we’ve always had with members – to make sure they feel looked after.
Ultimately, I think we keep winning because we keep saving people money and offering a great experience too.Īs we’ve grown, we’ve invested in our customer experience team. And if you’re a lower mileage driver, it can be a lot cheaper as well. That’s why we went with pay-by-mile pricing – it’s an intuitively fairer way of doing things.
The whole idea behind By Miles was to rethink insurance in a fairer way.
Wow, three in a row! Why does this wonderful thing just keep happening? And, to celebrate the magic number even further, we’ve got three different answers for each question – provided by three of our best and brightest team members.
#YEP INSURANCE SERIES#
To find out, we put together a series of questions (three of them, obviously) designed to shed some light on what’s going on here at By Miles towers. But, why exactly do we keep winning (and winning and winning) it? And where do we go from here? It’s always been special, but now that we’ve won our third consecutive Insurance Choice Award for Best Car Insurance Provider, the magic number feels extra magical.įirst things first: thank you! This award is decided by your vote rather than industry insiders – which is precisely why it means so much to us. The number of courses in a slap-up meal, lions on the shirt and members of the chipmunks.
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